Touchstone
Functional and Wellness Center
Frequently Asked Questions:
1. Does Touchstone Functional and Wellness Center accept insurance?
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We do not accept insurance for our services. When a provider bills an insurance company directly, they are required to become a participating (or in-network) provider. This limits the care we can offer, as the insurance company determines which services are covered, how they are delivered, and what can be charged.
By operating outside of this traditional model, we’re able to dedicate more time to each patient. This allows us to gain a deeper understanding of your unique health needs and create a truly personalized treatment plan—free from insurance limitations.
2. Will my insurance reimburse me for my consultations?
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Patients with out-of-network benefits through their insurance provider may be eligible for reimbursement. Upon request, we can provide a superbill that includes ICD-10 and CPT codes, which you can submit to your insurance for possible coverage.
Please note: We are unable to provide superbills for patients with Medicare.
3. What can I expect during my first visit?
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During your initial 90-minute evaluation, we will take the time to thoroughly review your intake form, current medications, and supplements. We'll also discuss your personal health goals and any concerns you may have. If you have recent or past lab work, we’ll review those results together.
This comprehensive consultation allows us to recommend the wellness program that best aligns with your needs, setting the foundation for your personalized care journey.
​4. What is the cancellation policy?
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At Touchstone Functional and Wellness Center, we are committed to providing exceptional care and personalized attention to every patient. To ensure each appointment receives the time and quality it deserves, we require a $50 deposit to reserve your appointment.
We kindly ask for a minimum of 3 days’ notice for any cancellations or rescheduling. If notice is given at least 3 days in advance, your deposit will be fully refunded. Unfortunately, deposits cannot be refunded for cancellations made with less than 3 days’ notice.